Host Pro Now FAQ's

1. How do I order?

Simply click the "Order Now" button. Be sure to enter your information correctly, including your phone number and email address so you can receive your login details as well as other important information.

2. Why have I not received my login details?

Add us to your contacts and safe senders list. BE SURE TO CHECK YOUR SPAM/JUNK FOLDER IF YOU DID NOT RECEIVE IT!

3. How do I get help and support?

Simply go to the Help page. You can have your questions answered immediately by typing in your questions. We offer additional email support if needed from 9 am to 9 pm EST.

4. Why is it freezing and buffing?

Follow the numbered instructions in your welcome email.

5. Can I go anywhere?

Yes, you can go anywhere, anytime.

6. Do I need to use a VPN?

We suggest using a VPN with for many reasons. A VPN can help protect your identity, location, increase speeds, increase content and much more.

7. What payment methods do you accept?

When placing an order you can use any major credit or debit card or PayPal account. To use a credit or debit card, simply click "Use Credit or Debit Card" during checkout. 

8. How do I renew my account?

To renew your account follow the same steps when you ordered the first time. Place another order and time will be added to your account. We will also send an email reminder just before your account expires.

9. Is there a credit check?

No, there is no credit check or contract! Cancel anytime by simply not paying, your account will cancel automatically at the end of your month.

10. Is there a contract?

No, there is never a contract. We do not offer advanced payment or auto-pay to ensure you are never charged without your authorization. 

11. Do I get an invoice each month?

Yes, we send an invoice monthly with a link to renew your account. You can also simply return to the website and place a new order. Time will be added to your account and you will continue to use the same login details. 

13. How many devices can I use to at one time?

You can use up to 5 devices at the same time if your internet connection is fast enough. Using to more than five devices will cause your account to be blocked. Once you login on a device, it is added to your account. If you need to remove devices from your account, go to settings and then devices.

14. Can a friend use my account?

No, sorry, sharing your account will cause your account to stop working.

15. What is my service id?

It is located in your welcome email.